Frequently Asked Questions
Everything you need to know about the Axel's of Vail experience.
What is the signature Axel's of Vail aesthetic?
Axel's of Vail specializes in 'European Elegance with a Western Edge,' featuring a curated selection of fine Italian tailoring, artisanal leather goods, and premium cashmere designed for the sophisticated mountain lifestyle.
How do you handle shipping for luxury items?
We offer complimentary standard shipping on all domestic orders over $500. Each item is meticulously packaged to ensure it arrives in pristine condition, and signature confirmation is required for all high-value shipments.
What is your return policy for online orders?
We accept returns of unworn, unwashed, and unaltered merchandise with original tags attached within 14 days of delivery. Please note that certain handcrafted or custom-made pieces may be final sale.
Do you provide professional tailoring services?
Yes, we offer expert in-house tailoring and alterations for items purchased at our Vail Village boutique or through our online store to ensure the perfect fit for your silhouette.
Are your leather goods and boots handmade?
The majority of our footwear and leather collections are handcrafted by master artisans in Italy and the American West, utilizing traditional construction methods and the finest grade hides available.
How can I ensure I am ordering the correct size?
Since we carry various international luxury brands, sizing can vary. We provide detailed size guides on each product page, and our style consultants are available via phone or email to provide personalized fit recommendations.